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We’re Hiring: Senior Technical Program / Delivery Manager – Retail & eCommerce

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Polanco, Mexico City – 100% Onsite

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Contractor Engagement

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Fluent English & Spanish Required

We are looking for a highly experienced
Senior Technical Program / Delivery Manager
to lead complex Retail and eCommerce technology initiatives while acting as a key onsite liaison between the client, business stakeholders, technical teams, and offshore delivery teams.

This is
not a traditional PMO-only role
. We need someone who can combine strong Project/Program Management skills with sufficient technical understanding to manage complex technology delivery, challenge risks, coordinate multiple teams, and build trusted relationships with senior client stakeholders.

Key Responsibilities
- Act as the primary
onsite delivery and client-facing coordinator
.
- Understand the client’s business and technology challenges and translate them into actionable delivery plans.
- Lead complex
Retail/eCommerce B2B and B2C technology programs
.




- Coordinate onsite and offshore teams to ensure continuous delivery across time zones.
- Manage Development, QA, Architecture, Infrastructure, Data, Product, Business, Operations, and external vendors.
- Own program plans, milestones, dependencies, risks, issues, escalations, and executive reporting.
- Manage
RAID governance
, project health, critical-path dependencies, and corrective actions.
- Facilitate project estimation with technical teams and consolidate scope, resources, timelines, and assumptions.
- Coordinate QA/UAT, release planning, production readiness, Go/No-Go, deployment, and hypercare.
- Manage client expectations and communicate technical delivery status clearly to both business and executive stakeholders.
- Identify additional client challenges and opportunities where technology services can add value or expand the current engagement.
- Drive vendor and offshore-team accountability and ensure timely handoffs between onsite and offshore teams

📌 Senior Technical Program (Ciudad de México)
🏢 KogniVera
📍 Ciudad de México