The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
- Design strategies that generate improvements
- Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
- Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
- Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
- Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
- Negotiate internally and communicate management report to senior management, recommending next course of action
- Participate in improvement projects with internal and external stakeholders




- Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
Qualifications:
- 10+ years of relevant experience
- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63,
- Experience in management position related to Operations function
- Experience in Finance or Banking
- Consistently demonstrates clear and concise written and verbal communication
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
**Requisitos**:
**Licenciatura concluida titulado**Maestría deseable**Inglés avanzado 80%+**Experiência de 6 años en áreas de cobranza.
**Manejo de Mora tempranas y tardías**Recuperación de cartera castigada aproximadamente manejo de 15 agencias externas**Gestión de proveedores externos y experiência en recuperación legal**Conocimiento de recuperación de cartera**Manejo de cartera de Hipotecarios y Pymes**Administración de 10 despachos externos**Administración de abogados**Recuperación extrajudicial (moras tempranas) saber todo el proceso**Experiência en manejo de Call Center de cobranza (Ejecutivos telefónicos)**Experiência en venta de cartera**Experiência deseable en bienes adjudicados**




- ** Manejo de 120 personas internas y 400 externas**
**Habilidades**:
**Trabajo bajo Presión**Trabajo en equipo**Liderazgo desarrollado**Resiliencia**Comunicación**Resolución de problemas**Adaptación**Inteligencia Emocional**
**Ofrecemos**:
**Seguros: Gastos médicos mayores titular y beneficiarios, hogar, auto, vida, defunciones, algunos con tasa preferencial y sin costo.
**Préstamos personales con tasa preferencial bancaria.
**Plan de ahorro para el retiro (Independiente a Afore).
**Contratación directa.
**Capacitación y acceso a plataformas especializadas para tu crecimiento profesional.
**Aguinaldo 40 días**Vacaciones:15 días a partir del primer año.
**Prima vacacional 60%**Servicio de asistencia personal extensivo a familiares (Salud mental, nutrición, finanzas, entre otros).
**Convenios y descuentos con diferentes empresas (Tiendas de ropa, Cafeterías, Servicios para eventos, Estilo de vida, entre otros).
**Total Pass® (membresía con costo preferencial para diferentes deportivos, gimnasios, clases particulares).
**Oportunidad de participar en los juegos bancarios, voluntariado, red de inclusión.
**Reparto de utilidades.
**Plan de carrera.
**Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Banamex. Director De Agencia De Cobranza Y Recuperación Legal (Xico)
🏢 Citigroup
📍 Xico