**REQUIREMENTS**:
- Minimum 1 year of Customer Service Experience
- Bilingüe (English and Spanish)
- Strong Comunication and Organizational Skills
- Ability to thrive in a team-oriented work environment
- Control of documented information (BBB Internal).
**KNOWLEDGE IN**:
- Product Knowledge
- Data base management
- Microsoft Office
- Business Software programs
- Intermediate Excel
- Customer Orders and especial requests
- Prepares customer service summary reports and metrics
- Provide support of catalog, product, order, and part number cross reference inquiries to the customer satisfaction.
- Utilize internal data and web-based systems to resolve and or provide correct information to customer.
- Follow up all the requests received by the customer service reps. On any inquire, such a product requests, shipments, distributor search information, technical information about material and orders.




- Resolve any emerging problem that our customer accounts might face with accuracy and efficiency.
- Resolve product or service problems by clarifying the customer complaint.
- Communicate Customer Service/Technical Service/ Sales requests to the appropriate departments.
- Request to all departments in the company answer as soon as possible the actions to respond our external customer in their requirements.
- Inform about ETA and tracking numbers on orders, units, and components.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Good communication at all levels English and Spanish.
Tipo de puesto: Jornada completa
Salario: A partir de $16,000.00 al mes
Horario:
- Diurno
- Turno de 10 horas
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Una ubicación

📌 Customer Service (Reynosa)
🏢 Bbb Industries Dc Parque Colonial
📍 Reynosa