Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.**Main activities**:
- Interpret complex contracts including customer purchase orders, in order to accurately book, manage and deliver orders according to requirements.
- Learn and follow new booking solutions developed by the leadership team for new deal opportunity with Sales and Product Management while challenging those things that delay or complicate deal closure due to not having a process available to match their request.
- Provides testing support for enhancements that increase effectiveness, efficiencies and customer satisfaction.
Understand how to utilize and communicate results of testing to larger groups.
- Work with cross-functional teams and various systems to ensure compliance wrt pricing, discount approvals, exports and security.
- Trade compliance knowledge for dual use goods, denied party screening, etc.
- Cross functional knowledge of associated departments and their processes as it impacts the order process such as Supply Chain, Fulfillment, Configuration Management and Finance
- Mastery of data entry of processes ensuring integrity, accuracy and confidentiality.
Correspond with customers in a highly formal and professional manner.
- Investigates, coordinates and resolves order issues.
- Participates in team discussion to drive process improvement.
**Requirements**:
- Bachelor’s degree in Business Administration or similar
- 1-2 years high-tech industry (telecom, networking, security) experience with SaaS or subscription revenue model experience strong plus
Proficient in Microsoft Office products including Word, Excel, and Outlook
- Advanced level of English
📌 Order Management & Services Operations Latam (Ciudad de México)
🏢 Thales Group
📍 Ciudad de México
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