We are a US-based Managed IT Services Company specializing in Managed IT Services, Managed Datacenter & Cloud Solutions, and Managed Security Services for businesses across the United States.
**Position Overview**
**Key Responsibilities**:
- Provide technical support for Windows and Mac desktop operating systems.
- Administer and troubleshoot Windows and Linux servers.
- Manage network equipment, storage systems, and firewall devices.
- Configure, install, and support VOIP telecom systems.
- Administer cloud infrastructure and backup & disaster recovery systems.
- Resolve issues via the service ticketing system using advanced IT management tools.
**What We’re Looking For**:
- Prior experience in Desktop Technical Support is required; this is not an entry-level position.
- Strong technical understanding combined with excellent interpersonal skills for customer-facing interactions.
- Enthusiasm for learning and growing in areas such as Network and Systems Administration.
- Detail-oriented with an organized approach to problem-solving.
- Ability to work independently in a fast-paced, positive work environment.
- Business-level verbal and written communication skills in American English.
- Availability to work an 8-hour workday Monday to Friday,



US Pacific or US Eastern business hours.
- Experience supporting Windows 7, 8, 10, and 11 Desktop OS, and Apple Mac OS, iOS & Android.
- Familiarity with PC, Server, and Mac hardware.
- Knowledge of Windows Server OS (2008, 2012, 2016, 2019 & 2022).
- Understanding of networks, TCP/IP, VPN, Layer 2 and Layer 3 switching, VLAN, etc.
- Reliable internet connection and a private, quiet workspace for uninterrupted work.
- Professional appearance suitable for video calls with team members and customers.
**Why Join Us**:
- 100% remote position with opportunities for growth and career advancement.
- Incentives to gain expertise and industry certifications.
- Be part of a supportive team in a company that values your input and contributions.
**How to Apply**:
Tipo de puesto: Tiempo completo
Sueldo: $135.00 - $230.00 la hora
Horas previstas: 40 por semana
Ventajas:
- Apoyo para estudios
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
Pago complementario:
- Bono de permanencia
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Technical Support: 2 años (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Technical Support Engineer - Remote - Americas (México)
🏢 Infortech
📍 México