**Position Overview**:
This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Assists with benefits investigation and answers a variety of reimbursement related questions. Strong communication between customers, physicians, healthcare and insurance providers are critical functions of this position, with proficient communication skills in both English and Spanish.
- Process all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing and new customers.
- Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers.
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner, both for our English speaking customers as well as our Spanish speaking customers.
- Work as part of the larger support team,



collaborating with other departments to ensure proactive, superior front-line customer support.
- Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required.
- Responsible for maintaining satisfactory call and order counts as defined by management.
- Provide frequent feedback and suggestions to support an environment of continuous process improvement.
**Required Experience**
- Minimum 1-3 years of call center, reimbursement, healthcare related customer service experience and pharmacy technician license/experience is required.
- Bilingual skills, being proficient in both English and Spanish is required.
- Call center/customer service experience required. This position has an inbound call queue/call handling requirement.
Tipo de puesto: Jornada completa
Sueldo: $8,640.63 - $19,258.86 al mes
Tipo de jornada:
- Incluye fines de semana
- Lunes a viernes
- Turno de 8 horas
Lugar de trabajo: Empleo presencial

📌 Customer Service Agent (Guadalajara)
🏢 [email protected]
📍 Guadalajara