**Required Skills**:
- Delivery of service initiatives as part of the Service Excellence Program.
- Track and report on the value delivered by each Service Excellence initiative.
- Maintain and input into the Service Excellence Program roadmap with the Service Excellence Lead
- Inputting into the service vision and strategy along with the Service Excellence Lead.
- Use data, trends and service information to define further improvement activities.
- Support the Service Excellence Group, Customer Service Managers and Operational Service Managers to drive adoption of Service Excellence
- Acting as a go-to expert for Service best practice and improvements
- Inputting into, running and analyzing end-user and stakeholder satisfaction surveys.
- Build effective relationships across AZ Technology teams to continuously improve ways of working.
**Essential**
- 2-4 Years of IT Experience with ServiceNow knowledge.
- Hands-on experience delivering service within an agile DevOps environment.
- Expertise in CICD and exposure to tools loke Jenkins ,Bit Bucket /GIT HUB
- Hands experience in SnapLogic /ETLTool or any other similar Integration tool
- Good Understanding of Java /REST API’s.
- Good understanding of SQL and able to create/analyse the queries.
- Ability to work independently with limited supervision.
- Strong verbal, written and presentation skills.
- Three days in office - Hybrid
- Ability to work in a pure DevOps environment -Develop and Support.
- Strong influencing skills Desirable
- Experience of delivery within a matrix management structure.
- Experience in management of vendors and suppliers.
- Experience in Mulesoft /APIGEE Admin/Development is an added advantage.
- Experience working in the Pharmaceutical or Healthcare industry IT environment is a plus.
- Ability to interpret and communicate technical information into business language.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Other Skills**:
- Tech degree in Computer science /Information systems or similar.
- Excellent communication and interpersonal skills.
- Well versed in English. Excellent spoken and written skills.
- Proactive approach to problem solving.
- Experience working in a globally distributed team.
(hybrid - Expectation of working in the office 3 days a week) When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not versátil. We balance the expectation of being in the office while respecting individual flexibility.
**AstraZeneca is an equal opportunity employer.