General information
- Country
Mexico
- City
Remote Location
- Job ID
42897
- Department
Customer Support
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Remote
- Description & Requirements
The Subscription Services Manager is responsible for engaging with and managing relationships of existing customers ensuring a high level of satisfaction, retention, and growth by creating positive, mutually beneficial outcomes along with overseeing the process of renewing maintenance and subscription agreements to maximize Infor revenue.
A Day in the Life Typically Includes:
- Build and maintain strong relationships with customers to understand their needs and ensure satisfaction with Infor´s products, along with monitoring usage to identify potential adoption issues or areas for improvement.
- Collaborate with sales, customer success, and other departments to ensure a smooth renewal process and address issues or concerns raised by clients.
- Maintain current renewal health to analyze trends and forecasting for achieving renewal targets and revenue goals, driving on time payments, and developing strategies to improve customer retention rates by identifying at risk accounts and implementing proactive measures to mitigate churn.
- Serve as Customer Leader, an integral model that identifies one source representing Infor to provide clarity for a customer on navigating Infor´s internal workings, collects a sentiment score to track the customers view of their partnership with Infor, operating as an advocate for customers within the organization and ensuring customer needs are met with challenges they encounter.
Basic Qualifications:
- Communication skills to effectively engage with customers and internal teams,



including managing escalations and a variety of conversations.
- Experience working with customers to identify issues and develop solutions providing support and guidance.
- Experience documenting solutions.
- Experience analyzing data and metrics to identify trends and patterns.
Preferred Qualifications:
- Software or technical sales experience.
- Experience working in a customer-facing roles, preferably in software sales, account management, or customer success.
Job Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de México.
- About InforInfor is a integral leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

📌 Subscription Services Manager, Senior (México)
🏢 Infor
📍 México