**Role Overview**
As a Senior Product Manager based in Mexico City, your role will be instrumental in automating our operations by enabling user-driven experiences on the platform. You will lead the evolution from internal admin workflows to self-serve mobile app interactions that streamline driver onboarding, qualification, matching, and support.
This is a high-impact role that requires strategic thinking, cross-functional execution, and a passion for transforming how fragmented logistics markets operate.
**The Challenge**
We’ve built internal tools to digitize our processes — now it’s time to take the next leap:
- Shift ownership to the user: Transition workflows like matching, onboarding, and support from manual operations to self-serve, app-based flows.
- Scale without scaling headcount: Build scalable, tech-driven systems that reduce reliance on operations teams.
- Design for user behavior: Make it easy and intuitive for drivers and fleets to take action — submit documents, qualify themselves, engage with jobs, or ask for help.
**Responsibilities**
- Lead the product vision and roadmap to automate our core operational workflows
- Work closely with Operations, Supply, Marketing, and Engineering to align execution
- Understand user pain points through interviews, feedback, and data
- Run A/B experiments to test and optimize conversion and engagement
- Define and track KPI
- Champion the user experience — simplify, guide, and empower
- Communicate clearly across teams and keep stakeholders informed on progress and impact
**Key Focus Areas**
**1. Matching**
- Build experiences where drivers/fleets can self-select, express interest, or be matched to jobs/routes dynamically through the app.
- Collaborate with the Tech and Ops teams to define matching logic and eligibility rules.




- Automate availability inputs and preference settings for drivers.
**2. Qualification**
- Digitize qualification criteria (vehicle type, documents, experience, compliance).
- Design step-by-step flows in the app to gather and verify qualifications.
- Use notifications and progress indicators to guide users through qualification.
**3. Onboarding**
- Turn admin-heavy onboarding into a seamless, guided mobile experience.
- Introduce gamified elements (progress bars, checklists, incentives) to drive completion.
- Test different channels — WhatsApp, in-app onboarding, referral flows.
**4. Support**
- Build in-app support tools (FAQ, ticketing, live chat, chatbot).
- Allow users to resolve common issues themselves without calling operations.
- Enable Ops to triage and resolve only escalated or high-impact cases.
**What We’re Looking For**
**Must-Have**:
- 7+ years in product management, with a focus on growth, platforms, or operations automation
- Experience launching mobile-first or self-serve products
- Background in logistics, transportation, marketplace, or B2B platforms
- Strong leadership and team management experience
- Analytical and data-driven; comfortable owning KPIs and dashboards
- Excellent communication and stakeholder management skills
- Fluent in English and Spanish
**Bonus**:
- Experience working with Customer/Driver Success teams
- Familiarity with AI
- Working with offshore tech teams
- Previous work in a startup or high-growth environment
- Strong empathy for users in emerging markets
**Compensation & Benefits**
- **Salary: MXN 70,000-85,000 per month + performance bonus**:
- Stock Options
- Paid Vacation & Holidays
- **Health and Wellness Benefits**
Pay: $70,000.00 - $85,000.00 per month
Work Location: Hybrid remote in 06600, Juárez, CDMX

📌 Senior Product Manager - Platform Automation (Ciudad Juárez)
🏢 litespace
📍 Ciudad Juárez