**Job Description**:
**Activities**
- Focus on results and meeting KPIs
- Budget optimization and management.
- Continuous updating of new technological and physical options for events.
- Quoting and negotiating with suppliers (Audio, Video, Lighting, Rigging, Display, Venues, Experiences).
- Coordinate event setup and teardown.
- Assertively manage event operations staff.
- Operate the booth (Audio, Video, and Lighting Direction).
- Provide effective solutions to various eventualities that arise at events.
- Responsible for event closure.
- Develop assertive relationships with clients during events, responding to their needs.
- Prepare production folders (timetables, minute-by-minute, rundown, script).
- On-site support for video conferencing equipment (Cisco MTR, Lenovo MTR)
- Ability to install and manage video conferencing equipment
- L2 support for meeting room features
- Technical knowledge in the installation and management of mobile audio-video equipment
- Prepare and submit post-mortem reports in a timely manner
- Follow administrative and agency processes and procedures through Monday and Slack
**Education**
- Bachelor's degree in Computer Science, Information Technology, Communications, Marketing, Advertising, Business Administration, Public Relations, Systems Engineering, or similar
**Experience**
- 3 years in event development, expos, conventions, stands, and launches
- Organization, execution, logistics, and management of events and BTL projects
- Knowledge of alternative media (ATL, PR, Digital, and OOH)
- Technical experience with cameras, audio production, and audiovisual production
**͏**:
**Do**
- ** Ensure timely response of all the tickets raised by the client end user**:
- Service requests solutioning by maintaining quality parameters




- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
**͏**:
**Deliver**
- No
- Performance Parameter
- Measure
- 1.
- 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
**͏**:
**͏**:
Mandatory Skills: Desktop Support.
Experience: 3-5 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

📌 Event Producer/ Floor Manager (Ciudad de México)
🏢 Wipro
📍 Ciudad de México