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**Job Overview**:
The IT Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals for stabilitation program. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function between different processes as change, incident and problem mgmt. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Accountable for risk, service imporvements of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
**Responsibilities**:




- Ensures managed areas are defining and implementing systems that are aligned with business strategy and goals.
- Resolves complex and varied issues with substantial potential impact.
- Applies in depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Demonstrates an in depth understanding of how own sub function integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
- Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
- Impacts the technology sub function through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
- Persuades and influences others through communication and diplomacy skills; may negotiate with external parties.
**Qualifications**:
- 10+ years of experience in multiple technology disciplines with commensurate experience in people management.
- Budget management, Risk & Control management, influencing skills
**Education**:
- Bachelor’s/University degree, Master’s degree preferred
Risk management, service health, Tech KPIs.**Job Family Group**:
Technology
- **Job Family**:
Technology Management
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex IT Group ManagerCiudad de Mexico- Service Health Head (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México