General information
- Country
Mexico
- City
Mexico City
- Job ID
46273
- Department
Human Resources
- Experience Level
MID_SENIOR_LEVEL
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
As a Service Now HR Service Delivery Program Manager in the HR Shared Services Center (HRSSC), you will serve as the primary liaison between HR operations teams and the ServiceNow HR Service Delivery (HRSD) platform. You will manage and implement minor updates, configuration changes, and enhancements to the platform, ensuring smooth HR processes and optimal employee experience. You will also support day-to-day operations by addressing change requests, troubleshooting issues, and helping maintain accurate system documentation. Our HR Shared Services team plays a critical role in delivering best-in-class employees’ experiences worldwide.
A Day In The Life Includes:
- Provide project support for HR Service Delivery implementation on Service Now platform.
- Act as a lead and key contributor of the Service Now HRSD architecture.
- Partner with product owners, process owners, and other business leaders to build HR Service Delivery solutions.
- Provide postproduction support managing the change request process and partnering with HRIS and IT as needed.
- Support global HR Shared Services managing the service catalog, creating custom request forms and associated workflows.
- Serve as HRSD Subject Matter Expert and provide technical guidance and best practices on process automation opportunities.




- Key contributor to process documentation and training materials for SN HRSD.
Basic Qualifications:
- Previous experience as a Business Analyst and/or System Admin in HR technology or HR shared services.
- Hands-on experience with ServiceNow HRSD or any other HR case management/ticketing systems.
- Understanding of HR processes such as onboarding, employee data changes, benefits, payroll inquiries, and offboarding.
- Analytical skills with attention to detail.
- Communication skills and the ability to bridge technical and non-technical stakeholders. Full proficiency in English.
Preferred Qualifications:
- ServiceNow HRSD configuration experience (forms, workflows, notifications, access controls).
- Knowledge of ITIL processes and change management best practices.
- Experience in a integral HR shared services environment.
- Reporting skills in ServiceNow (e.g., dashboards, reports).
**Location**:
- Montes Urales Norte 505, Col, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México. Hybrid role (3 days per week in the office).
- About InforInfor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities,



and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.-
- Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.-
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📌 Service Now HR Service Delivery Program Manager (Ciudad de México)
🏢 Infor
📍 Ciudad de México