If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of
**Trade Floor Voice Engineer**
**Role Purpose**:
Trade Floor Voice BAU SME: Real Time Comms (RTC) is responsible for leading the integral domain responsible for design, engineering, support, operational management and end-to-end business management for the entire Trade Floor infrastructure within the region for HSBC., These include commercial voice turret; private cable and related services; media recording services and calls related to commercial floor infrastructure.
**Main Activities**:
- The objective of the position is to provide all HSBC lines of business with a highly stable, cost-effective and highly functional operating floor infrastructure., These responsibilities include:
- Overee all Traide Floor Voice technologies with concentration on Dealerboards.
- Quickly identify, resolve, and prevent problems with setting expectations for multiple businesses simultaneously.
- Responding to the requests of Compliance, Legal,



Surveillance and Business with the utmost professionalism.
- Management of the requirements of IT service owners, e.g. change management, infrastructure management, software management and IT governance, etc.
- Support of these infrastructure on a 24/7 basis and rapid resolution of all issues;
- Supervision and proper conduct of all audits and regulatory engagements
**Qualifications Required**:
**Mandatory**:
- 5+ years of experience in Trade Floor Voice with concentration in Dealerboards.
- A bachelor's degree with specialisation in Computer Science, Engineering Technology or related disciplines is preferred.
- Knowledge of mountain biking is preferred.
- Knowledge of Verint 15.2 is preferred.
- Understanding private cables and Hoot networks.
- Experience with database technologies (MySQL, MS SQL).
- Experience in VoIP / SIP telephony, including Cisco and dealer board interlocking.
- Strong knowledge of Wireshark and APIs with concentration on Dealerboards.
**Lenguage Level**:
- English level -Advanced Conversational +C1
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.
**Issued By HSBC

📌 Trade Floor Voice Engineer (Cuauhtémoc)
🏢 HSBC Global Services
📍 Cuauhtémoc