Solvo General is actively hiring a Call Center Supervisor (Bilingual - C1 English)We are searching for a highly driven and people‑focused Call Center Supervisor to join our remote team. This is an excellent opportunity for a talented leader who thrives in dynamic environments, understands operational excellence, and is passionate about developing high‑performing teams.
**English level required**: Advanced conversational English (C1)What You Will Do
- Supervise, guide, and support a team of call center agents to ensure outstanding customer service.
- Monitor real‑time queues, call volume, service levels, and agent adherence to meet operational targets.
- Conduct coaching sessions, performance reviews, and weekly meetings focused on development.
- Provide continuous feedback and training opportunities for team members.
- Handle escalated or complex customer interactions when needed.
- Analyze key performance metrics, including AHT, First Call Resolution, Adherence, and Quality Scores.
- Prepare and deliver operational reports.
- Collaborate with cross‑functional teams to solve issues and improve internal processes.
- Foster a positive, supportive, and organized team environment.




Required Skills and Experience
- Previous experience as a call center agent.
- Minimum of two years of experience as a Call Center Supervisor.
- Strong leadership, coaching, and conflict‑resolution abilities.
- Excellent verbal and written communication skills.
- Ability to analyze data and utilize CRM systems, phone platforms, and reporting dashboards.
- Strong problem‑solving mindset with the ability to work in fast‑paced environments.
- Availability for rotating or extended schedules if needed.
- Advanced English level (C1).
- Must have a valid **VISA** and availability to travel to the USA for client‑led training.
- Must be located in **Guatemala or Mexico**.
Why Join Solvo GlobalThis is a unique opportunity to contribute to a growing international operation, influence team performance, and develop your leadership skills in a remote, collaborative environment. We are committed to building strong teams and providing meaningful career growth.
Administrativa25
Pay: $25,000.00 - $30,000.00 per month
Work Location: On the road

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