Descripción y detalle de las actividades
- Oversee and optimize IT support workflows on the manufacturing and production floors across all designated plants to guarantee maximum operational uptime.
- Ensure the team rapidly responds to and resolves incidents involving business-critical shop-floor hardware, including industrial label printers, barcode scanners, ruggedized tablets, and specialized assembly-line terminals.
- Coordinate with plant operations to ensure high availability and fast troubleshooting of shop-floor network connectivity (wired and wireless) affecting production line machinery or data synchronization.
- Supervise the deployment, maintenance, and integration of specialized edge hardware, such as manufacturing time clocks and shift-monitoring display systems.
- **Supervision and Workflow**: Direct, monitor, and coordinate the daily activities and workload of the helpdesk support staff, ensuring appropriate shift coverage, optimal queue management, and strategic task distribution.
- **Mentorship and Coaching**: Serve as the technical mentor for the entire team.
Provide active coaching and guidance on best-in-class troubleshooting methodologies, root-cause analysis,



and professional communication skills.
Experiência y requisitos
- Bachelor's degree in computer science, information systems, engineering, or a related field.
- 10+ years of progressive hands-on experience in technical support, with a minimum of 2 years in a formal or informal supervisory/team/project lead role.
- Proven ability to lead, motivate, and manage performance of a technical team.
Must have strong conflict resolution and de-escalation skills.
- Advanced proficiency in both English and Spanish
Ventajas
- Beneficios de acuerdo a la LFT
- Fondo de Ahorro
- Vales de despensa
- Bono de Puntualidad
- Bono de Asistencia
- Seguro de Vida
- Seguro de Gastos Medicos Mayores
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
- Turno Matutino
- Lunes a viernes
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** No

📌 It Support Supervisor (Tijuana)
🏢 Alliance Especializados del Aire S.A de
📍 Tijuana