At One&Only;, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only; Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the job.
To welcome and serve the guest in a timely,
cordial, enthusiastic and professional manner, to satisfy the needs of each person, maintaining and exceeding the level of service that our guests expect.
Is responsible for providing excellent service to guests and clients, as seen in the restaurant, ensuring that they have a personalized experience unique and unforgettable.
Is responsible for assisting the Food and Beverage Director in developing and delivering the F&B; department’s vision. Is also responsible for training and developing his team.
Key Duties and Responsibilities
- To conduct trainings on product knowledge and technical skills on a weekly basis.
- To ensure his subordinates’ professional development as a F&B; Professional and a Leader.
- To personally ensure every guest’s satisfaction at some point during service in your assigned area.
- To Create and nurture long term relationships with guests.
- To Ensure the service team h