Job Objective
Provide professional and empathetic telephone support, as well as manage collection activities, ensuring operational continuity, process compliance, and a positive customer experience in accordance with F5 standards.
Main Responsibilities
- Handle inbound and outbound calls in English and Spanish.
- Manage collections, focusing on recovery, negotiation, and follow-up.
- Assist clients with inquiries related to tax services.
- Document interactions clearly and promptly in the assigned systems.
- Meet quality, productivity, and compliance metrics.
- Adapt to different workflows (collections/customer service) according to operational needs.
Required Profile (Hard Skills)
- Advanced English (C1) - **essential**.
- Native or advanced Spanish.
- Previous experience in collections, call center, or customer service, preferably in the financial, lending, or professional services sector.
- Proficiency in CRM or contact center systems (dialers, ticketing systems, etc.).
- Strong writing and documentation skills.
- **Availability to work on-site** - **essential**.
- **Availability to work 48 hours per week on a adaptable schedule between 7:00 a.m. and 6:00 p.m., Monday through Sunday, with one variable day off per week** - **essential**.
Key Competencies (Soft Skills)
- Empathy and assertive communication for professional customer interactions.




- Objection handling and negotiation.
- Emotional intelligence and stress management.
- Responsibility and a strong sense of commitment.
- Operational flexibility and willingness to receive cross-training in different functions.
- Focus on operational continuity and teamwork.
- Ethics, confidentiality, and adherence to established processes.
Desired Experience
- **1 to 3 years** of experience in collections or bilingual customer service as a base profile.
Compensation & Benefits
- **Salary**: $13,000 to $15,000 MXN gross monthly, depending on experience and English proficiency.
- **Grocery vouchers**: Monthly, after the probationary period.
- **Sunday premium (Prima vacacional)**: The applicable Sunday premium will be paid for Sundays worked.
- Statutory benefits.
- Growth opportunities and operational stability.
Schedule
- **Workweek**: 48 hours per week.
- **Operating hours**: Flexible within the 7:00 a.m. to 6:00 p.m. schedule.
- **Workdays**: Monday through Sunday.
- **Days off**: One variable day off per week.
- **Sunday availability**: Essential, according to the operational schedule and assigned days off.
General Information
**Job Type**: Full-time
**Work Location**: On-site
Sueldo: Hasta $15,****** al mes
Lugar de trabajo: Empleo presencial

📌 Agente De Servicio Al Cliente Bilingüe (Guadalajara)
🏢 F5 BPO Services
📍 Guadalajara