**Project description**:
**Responsibilities**:
Advanced Incident Resolution
Handle escalated incidents from L1 requiring in-depth investigation.
Analyze ADMS functional failures, performance issues, and data inconsistencies.
Restore system functionality and implement corrective and preventive actions.
GE Vernova ADMS Functional Expertise
Support core ADMS modules, including:
SCADA (real-time monitoring & control)
Outage Management System (OMS)
Distribution Management System (DMS)
Network modeling and topology processing
FLISR (Fault Location, Isolation & Service Restoration)
Analyze ADMS logs, traces, alarms, and historical data.
Support configuration, tuning, and validation of ADMS functions.
Integration & Technical Support
Diagnose issues related to integrations with:
GIS
AMI / smart meters
RTUs, IEDs, and field devices
External enterprise systems (EMS, market systems, CIM interfaces)
Support databases (e.g., Oracle, PostgreSQL), middleware, and messaging components.
Collaborate with infrastructure teams on OS, network, and virtualization-related issues.
Change, Problem & Release Support
Lead problem management activities and post-incident reviews.
Support ADMS patches, upgrades,



and hotfix deployments.
Validate fixes in test or pre-production environments.
Review and support changes to production environments.
Customer & Team Collaboration
Act as technical authority during major incidents and grid events.
Communicate directly with utility customers on technical findings and resolutions.
Mentor L1 engineers and contribute to internal training.
Support continuous improvement of support processes and documentation.
**Skills**:
Must have
Strong hands-on experience with GE Vernova ADMS (GE GEV) or equivalent ADMS platforms.
Advanced knowledge of:
Power distribution operations
SCADA/OMS/DMS concepts
Databases, scripting, and system diagnostics
Experience with enterprise-scale, mission-critical systems.
Ability to work during critical incidents and major outages.
Nice to have
DevOps, C#, Network Monitoring Tools, Leadership mindset and excellent analytical skills.
**Other**:
Languages
English: C1 Advanced
Seniority
Senior
Guadalajara, MX, Mexico
Req.
VR-******
Technical Support (SL3)
Cross Industry Solutions
21/04/2026
Req.
VR-******

📌 Senior SupportAnalyst (Guadalajara)
🏢 Luxoft
📍 Guadalajara