**About Us**
At Helpware, we don't just support businesses—we power them.
With teams across the U.S., Ukraine, Mexico, and the Philippines, we blend human talent with smart technology to deliver next-level customer experience and operational excellence.
We partner with ambitious, fast-growing companies to build solutions that actually move the needle—faster, smarter, and with real impact.
**Customer Service Representative**
As a Customer Service Representative, you own the journey of every prescription from start to finish.
You're the guide, the problem-solver, and the human connection behind the process—making complex systems feel simple and stressful situations feel manageable.
You help patients understand what's happening, what's next, and how to get their medication—fast.
**What You'll Do**
- Own the success of every prescription, from initial order to refill
- Break down insurance coverage and next steps in a way that actually makes sense
- Proactively reach out to resolve issues before they become problems
- Collaborate with internal and external teams to keep everything moving




- Guide patients through platforms and set them up for success
- Turn complex systems into simple, clear solutions
- De-escalate tough situations with confidence and empathy
- Show up as a true teammate—supporting others and raising the bar
**What Do You Get**
- $18,000 MXN monthly gross salary (before taxes)
- Law benefits
- Paid training
- Savings fund (8% of monthly gross salary)
- Food vouchers $1,000 MXN (after 2 months)
- Major medical insurance (after 3 months)
**What Makes You a Fit**
- You genuinely care about helping people—this isn't just a job for you
- You communicate clearly, confidently, and like a human—not a script
- You stay calm under pressure and know how to handle difficult conversations
- You're tech-savvy and comfortable learning new systems quickly
- You thrive in fast-moving, ever-changing environments
- Healthcare or startup experience?
Great—but not required

📌 Customer Service Representative (On-Site) (Guadalajara)
🏢 Helpware
📍 Guadalajara