Job ID
- *****
- Category
- Manufacturing
- Location
- Irapuato, Mexico
- Work Type
- On-site
The Production Control Coordinator & Customer Service is responsible for overseeing the short
- and mid-term production planning and material flow within the Material Planning & Logistics (MP&L;) function, ensuring uninterrupted manufacturing operations and on-time customer delivery.
In this role, you will translate the master production schedule (MPS) into actionable daily and weekly plans, ensuring precise sequencing and line-side delivery across all active production lines.
You will collaborate cross-functionally with Production, Logistics, Quality, Purchasing, and Planning teams to proactively identify and resolve material availability, capacity, and scheduling constraints before they impact the production floor.
This position emphasizes data-driven decision-making, KPI monitoring, and continuous improvement to sustain inventory health and customer satisfaction in a high-volume automotive manufacturing environment.
**Safety**
- Actively promote safe work practices and model exemplary safety behavior at all times.
- Promptly identify and report unsafe acts or conditions to the appropriate personnel.
- Comply with all current safety policies, participate in required training programs, and embed safety awareness into every activity within the role.
**Quality**
- Ensure compliance with quality metrics and customer satisfaction standards.
- Manage and resolve quality discrepancies related to deliveries and parts service, coordinating with the corresponding areas for timely corrective action.
**Delivery**
- Develop and maintain the daily and weekly production plan, fully aligned with the master production schedule (MPS) and current customer requirements.
- Analyze customer releases and production projections,



including the annual production horizon where applicable, to ensure forward visibility and planning accuracy.
- Coordinate shipping plans with the carrier to ensure timely execution of all delivery commitments.
- Manage the creation and accuracy of shipping documents in ERP and CFDIs as applicable.
- Maintain the integrity of production counts and ensure ongoing alignment with the current production plan.
**Continuous Improvement & Competence**
- Track, analyze, and report on key performance indicators (KPIs) related to delivery reliability, inventory health, and production efficiency; propose actionable improvements to processes, tools, and workflows.
- Coordinate with cross-functional support areas — including Purchasing, Logistics, and Quality — to ensure the robustness and reliability of the production plan.
**Cost**
- Meet the established inventory budget and actively contribute to reducing premium transportation and logistics costs.
- Optimize inventory levels and minimize obsolescence risk through proactive analysis and planning.
- Support the analysis of variances in supplier releases.
- Create and maintain cost controls associated with logistics and production operations.
**People**
- Lead and develop the production and operations team, fostering a culture of collaboration and continuous improvement.
- Proactively manage conflicts and promote an environment of accountability and high performance.




**Shared Activities**
- Inventory analysis and reduction; correction of negative balances; correction of production counts.
- Support customs clearance for customer shipments with Customs Department.
- Coordinate MTC implementation dates and supplier prototype management with the Engineer Change Coordinator.
- Daily update of production rates and one-year plan projection in coordination with Production Planning North America.
- Analyze release variances; monitor surplus and critical materials with Penske.
- Maintain customer service satisfaction aligned with the MPL Process Coach.
**Education & Experience**
**Requirement**
**-
- Detail**
**-
- Education**
- Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, or a related field — or equivalent professional experience
**-
- Experience**
- Minimum 2-4 years of experience in production control, material planning, logistics coordination, or a related manufacturing environment
**-
- Certifications (preferred)**
- APICS CPIM, Six Sigma Green/Black Belt, or equivalent supply chain or manufacturing certification
**Technical Skills**
- Production planning and scheduling expertise within a context in a high-volume manufacturing environment
- Inventory management and optimization — safety stock, FIFO, pull systems, kanban, and line-side delivery
- Data analysis and KPI reporting using Advanced Excel and Power BI
- Working knowledge of lean manufacturing principles and waste reduction methodologies
- ERP proficiency and experience with ERP-driven release, sequencing, and logistics processes
- Management and interpretation of supplier and customer releases, including EDI interfaces and release variance analysis
**Soft

📌 Production Control Coordinator & Customer Service (Irapuato)
🏢 Ford Motor
📍 Irapuato