Client Success Manager (Cold Email, Campaign Management & Retention) – Remote Position Type: Full-Time, Remote
Working Hours: Versátil, with availability for client meetings during U.S. business hours
About the Role At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, retention, and delivery after a client signs.
This is not a traditional project management or support-only role . You’ll be accountable for both the client relationship and the performance of their outbound campaigns .
You’ll own:
Client success and account management
Cold email campaign performance
Deliverability and inbox placement
Client retention and churn prevention
Campaign troubleshooting and optimization
Delivery processes and operational execution
You’ll manage approximately 20–30 active clients while working closely with founders, developers, and outreach teams.
If you have hands-on experience with cold email, lead generation, deliverability, and client success , this role is a strong fit.
What You’ll Own Client Success & Account Management Serve as the primary point of contact for 20–30 active clients
Lead onboarding, client calls, check-ins, and ongoing communication
Manage expectations and provide clear campaign updates
Monitor account health and proactively identify potential risks
Build strong relationships with founders, executives, and client stakeholders
Resolve concerns before they become retention issues
Own overall client satisfaction, retention, and churn prevention
Cold Email Campaign Management & Optimization Monitor and improve outbound cold email campaigns
Diagnose underperforming campaigns and determine root causes
Troubleshoot:
Deliverability issues
Inbox placement
List quality
Targeting
Email copy
Reply performance
Quality-check campaigns before launch
Personally write and optimize cold email copy when needed
Improve:
Reply rates
Positive response rates
Deliverability
Overall client outcomes
Step directly into campaign execution when additional support is required
Email Deliverability & Campaign Infrastructure Monitor campaign and inbox health
Understand cold email infrastructure, warm-up systems, and deliverability fundamentals
Identify issues affecting sender reputation or campaign performance
Work with technical teams to troubleshoot infrastructure problems
Support scalable outbound systems across multiple client campaigns
Client Retention & Performance Track client health and identify churn risks early
Connect campaign performance to measurable client outcomes
Maintain proactive communication when campaigns underperform




Develop action plans to improve struggling accounts
Ensure clients understand performance, progress, and next steps
Build long-term relationships that support strong retention
Processes, Systems & Documentation Build and improve client success and delivery playbooks
Document campaign workflows and operating procedures
Track:
Client health
SLAs
Delivery timelines
Campaign performance
Outstanding issues
Improve operational consistency as the company scales
Identify bottlenecks and implement practical solutions without slowing execution
Cross-Functional Collaboration Work closely with developers on technical and infrastructure issues
Coordinate with outreach teams on targeting, campaign execution, and optimization
Report to leadership on:
Client health
Retention risks
Campaign performance
Operational bottlenecks
Ensure delivery execution remains aligned with company growth goals
Required Experience & Skills Must-Have Experience in:
Client Success
Account Management
Client Delivery
Campaign Management
Previous experience with a:
Cold email agency
Lead generation company
Outbound sales/growth agency
Hands-on knowledge of:
Cold email strategy
Email deliverability
Warm-up systems
Inbox placement
Campaign optimization
Cold email copywriting
Ability to personally write and optimize cold email copy
Experience diagnosing underperforming outbound campaigns
Strong understanding of APIs, automations, campaign infrastructure, and data flows
Comfortable using AI tools for day-to-day work
Strong written and verbal English communication
Excellent organizational and problem-solving skills
Comfortable working in fast-moving startup environments
Nice to Have Hands-on experience with:
Instantly
Smartlead
Clay
Apollo
HubSpot
Experience managing high-volume outbound campaigns
Familiarity with:
SPF
DKIM
DMARC
DNS configuration
Email infrastructure
Experience scaling client delivery within an agency or startup
Experience managing relationships with founders and executive-level clients
What Makes You a Strong Fit You understand both client success and cold email execution
You can talk confidently with clients and troubleshoot campaigns yourself
You proactively identify churn risks instead of waiting for complaints




You’re comfortable operating without perfectly defined processes
You solve problems quickly and take ownership through resolution
You communicate confidently with founders and executives
You care about measurable outcomes, not just activity
You thrive in startup environments where priorities and systems evolve quickly
What a Typical Day Looks Like You might start by reviewing client health, campaign performance, deliverability, reply rates, and accounts requiring attention.
Throughout the day, you’ll join client calls, troubleshoot campaign issues, optimize email copy or targeting, coordinate with developers and outreach teams, and follow up on outstanding client needs.
You’ll also monitor potential churn risks, update documentation, and improve processes as new operational challenges emerge.
In short: you own the relationship and the results—keeping clients satisfied, campaigns performing, and delivery running smoothly.
Key Metrics for Success Client retention rate
Reduction in client churn
Client satisfaction and account health
Cold email reply and positive response rates
Deliverability and inbox placement health
Campaign performance improvements
SLA adherence
Speed of issue resolution
Consistency of client communication
Measurable client outcomes
Tools & Platforms Instantly
Smartlead
Clay
Apollo
HubSpot
Cold email and deliverability platforms
CRM and outreach systems
AI productivity tools
Slack
Google Workspace
Project management tools
Why This Role Stands Out Direct ownership of both client retention and campaign performance
Work closely with founders and company leadership
Hands-on exposure to advanced cold email and outbound growth systems
Opportunity to help build client success processes from the ground up
Fast-moving startup environment with significant autonomy
Fully remote with flexible working hours
Growth opportunities into:
Head of Client Success
Client Success Leadership
Growth Operations
Operations Leadership
Interview Process Initial Screening
Interview with Founder
Final Discussion
Offer & Onboarding
Apply Now If you have hands-on cold email experience , know how to manage client relationships, can troubleshoot campaign performance, and take ownership of retention and delivery, we’d love to hear from you.
Apply today and help build high-performing outbound campaigns while creating long-term client relationships.
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📌 Success Manager (Ciudad de México)
🏢 Pavago
📍 Ciudad de México