**POSITION: IT Infrastructure Analyst - Linux & Storage**
**YOUR DREAM JOB STARTS HERE!
**
**JOIN THE FAMILY!
**
As a leading general provider of comprehensive frozen food solutions, our portfolio includes creative solutions geared towards helping food industry professionals focused on everything a family makes possible.
Rich's®: Endless possibilities.
A family.
Focused on attracting and retaining the most talented people.
**SKILLS/EXPERIENCE**:
- Bachelor's degree in Computer Science or related field.
- **3-5 years of experience in IT infrastructure** analysis and support.
- Strong knowledge of IT infrastructure, including **Linux OS (RHEL/CentOS/Ubuntu), servers, storage solutions, and protocols (iSCSI, Fibre Channel, NFS, SMB), as well as virtualization technologies (VMware, Hyper-V).
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- **Experience managing SSL/TLS certificates and cloud platforms (AWS, Azure).
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- **Ability to develop and maintain automation scripts (Bash, Python, Ansible).
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- Proficient in troubleshooting and resolving IT infrastructure issues.
- Strong communication and interpersonal skills for effective cross-functional collaboration.
- Skilled in prioritizing and managing multiple tasks and projects simultaneously.
- Knowledge of ITIL framework and best practices.
- Location **Cuajimalpa (hybrid work)**.
- Conversational **English**required.
- Valid U.S. visa required.
**OBJECTIVE OF THE POSITION**:
To analyze, design, implement, and maintain enterprise IT infrastructure systems, ensuring reliability, security, and efficiency.
This role aims to provide technical support to end-users, both onsite and remotely, while troubleshooting infrastructure-related issues.
Additionally, it contributes to the planning and execution of new infrastructure projects and upgrades,



as well as the configuration, installation, and support of day-to-day operations for Linux OS servers and storage solutions.
**KEY RESPONSIBILITIES**:
- **Administer and support IT infrastructure systems and services related to Linux OS, SAN (Storage Area Network), and NAS (Network Attached Storage) systems.
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- **Assist in the design, implementation, and maintenance of scalable and secure IT infrastructure systems and services.
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- Perform and oversee server and web certificate lifecycle management, including renewals and deployments.
- Ensure system and server security compliance with policies and regulations by keeping infrastructure up to date and monitoring storage performance and capacity.
- **Provide technical support to end-users and participate in on-call rotation to troubleshoot and resolve issues related to IT infrastructure systems and services (Linux & Storage).
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- Participate in IT infrastructure projects and initiatives.
- Develop and maintain documentation for IT infrastructure systems and services.
- Ability to travel up to 25% as required for onsite support and installations.
**POSITION OFFER**:
As a family-owned business, taking care of our associates is a top priority.
That's why we provide benefits and tools to help you balance work-life integration:
- Competitive compensation.
- Opportunities for professional development.
- Be part of a values-oriented culture.
- Volunteer opportunities and community impact.
**SELECTION PROCESS**:
Pay: $40,****** - $50,****** per month
Application Question(s):
- What is your expected salary?
- In minutes, How long does it take you commute to Cuajimalpa?
- What is your level of proficiency in English?
Work Location: Hybrid remote in *****, Cuajimalpa, CDMX

📌 It Infrastructure Analyst Linux & Storage (Xico)
🏢 PRODUCTOS RICH SA DE
📍 Xico