**Description**
**Reports to: Order Processing Supervisor**
**Department: Operations**
**Job Summary**
The Teleria Customer Solutions Expert is responsible for handling incoming orders for money transfers and bill payments, as well as addressing customer inquiries related to products, locations, and exchange rates.
This role is key to ensuring customer satisfaction and upholding the company's reputation by consistently delivering excellent service with enthusiasm over the phone.
In addition to processing customers' orders, the expert actively contributes to revenue growth by developing sales skills, retaining customers, and recommending the most convenient money transfer payment locations for them.
Also, cooperate actively with any active campaigning as social efforts.
**Key Responsibilities**
- Handle phone transactions for money transfers, bill payments while providing accurate and helpful general information to customers.
- Consistently deliver enthusiastic,



high-quality customer service during every call interaction.
**Qualifications**
- Solid sales skills and the ability to retain customers through effective phone communication
- Basic to intermediate English proficiency (55% or higher)
- Excellent communication abilities with a customer-focused approach
- Basic computer research skills
- Experience managing challenging calls and handling upset customers with professionalismFlexibility to adapt to shifting schedules and in-shift changes as needed
**+ Working Conditions**
Hours of work
Being able to work on weekends, holidays, and night hours.
Overtime expectations
Able to support the operation with extra time if is necessary or requested by workforce.
Work environment
100% office work
Transportation requirements
Must be located within Ria's transportation zone or have reliable personal transportation.

📌 Teleria Specialist (Santiago de Querétaro)
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