This is a dynamic entry-level opportunity for recent graduates to kick-start their careers in **Customer Success**.
As an International Customer Success Associate, you will play a key role in helping clients effectively adopt and utilize a SaaS platform.
You'll guide new users through onboarding, deliver training, offer strategic advice, and ensure that every customer interaction adds long-term value.
This remote role is ideal for proactive individuals with strong communication skills in both Spanish and English, who are passionate about helping others succeed.
**Language Proficiency**: Must be **fluent in both Spanish and English** (verbal and written).
**Years of Experience (mandatory)**
- **0-1 year (Entry-Level)**:
- **Customer Onboarding & Training**: Assist new customers in setting up workflows and provide comprehensive user training.
- **Customer Needs Alignment**: Understand customer goals and tailor product usage guidance to help them succeed.
- **Best Practices Consultation**: Advise clients on business best practices and relevant KPIs suited to their scale and industry.
- **Client Engagement**: Conduct regular online sessions to review product adoption, gather feedback, and identify growth opportunities.
- **Risk Identification & Resolution**: Spot early signs of client dissatisfaction or risk and proactively recommend solutions.
- **Product Advocacy**: Communicate customer feedback and improvement suggestions to the product team for future updates.
- **Communication & Organization**: Strong articulation, attention to detail, and multitasking ability.
- **Client-Focused Attitude**: Patience, empathy, and a people-first mindset in every customer interaction.
- **Self-Motivation**: Highly proactive and self-driven, capable of working independently in a remote environment.
**Salary & Perks**
- **Annual Compensation**: MX$300,000
- Payable after successful completion of a 6-month initial period (3 months internship + 3 months training).
- **Work Environment & Benefits**:
- **Fully Remote**: Work from anywhere within or outside Mexico.
- **Flexible Working Hours**: Design your own schedule for maximum productivity.
- **Career Advancement**: Fast-track growth with opportunities for promotion and salary increases based on performance.
- **Leadership Exposure**: Report directly to the Integral Head of Customer Success for mentorship and visibility
Skills Required (with Experience)
- **Customer Success/Support**: 0-1 year (entry-level); familiarity with customer support or onboarding (e.g., internships, projects) is a plus.
- **Communication**: Fluent in Spanish and English (bilingual proficiency required).
- **Organizational Skills**: Strong organizational and multitasking ability (0-1 year demonstrated ability, e.g., academic or internship projects).
- **Customer-Centric Mindset**: People-first attitude and patience with clients (no prior experience needed but mindset is required).
- **Proactiveness**: Self-driven and proactive work style (essential from day one).
- **CRM/Familiarity**: Basic exposure to CRM or SaaS tools is beneficial (0-1 year).
**Job Types**: Internship, New-Grad
Contract length: 6 months
Pay: $300,****** per year
Application Question(s):
- Please paste your LinkedIn profile URL in the box below.
**Language**:
- Spanish (required)
- English (required)