We are seeking a dynamic, results-driven Operations Team Lead to join our Latin America Business Operations team

About the Role

As the Team Lead supporting the Latin America Business Services Treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.
Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities.

As an Operations Team Lead, you will:

Guide, mentor, and develop team members.
Translate strategic objectives into effective operational execution.
Drive continuous improvement through data, analytics, and performance insights.
Lead change and transformation initiatives.




Collaborate with regional and general partners to align operating models and best practices.

Operational Leadership

Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance
Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.
Drive operational excellence through process improvement initiatives and strategic projects.

Risk, Governance & Controls

Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.
Promote a strong risk and control environment.

Stakeholder Management

Build and maintain strong relationships with internal

📌 Business Services Team Lead (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México