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Job Description: LAT Customer Collaboration Manager
Location: Mexico City, Mexico (Hybrid – Office Based)
The Customer Collaboration Manager is responsible for leading Customer Collaboration across LATAM, ensuring outstanding customer operational performance while strengthening the partnership between Commercial, Customer Supply Chain and key strategic customers. As LATAM continues its transformation through Kinaxis, AI and automation, this position will play a key role in integrating digital capabilities into daily operations while developing a scalable and customer-centric operating model. This position must be based in Mexico City, enabling close collaboration with the Commercial organization, key customers and the LATAM leadership team.
Ensure excellent customer operational performance.
Drive customer satisfaction and service excellence.
Customer Performance Own customer operational KPIs, including OTIF, Fill Rate, SLA,
Revenue Execution, Backlog Health and Inventory Visibility.
Lead operational performance reviews with Commercial and strategic customers.
Identify opportunities to improve customer experience and operational performance.
Commercial Partnership Act as the primary Customer Supply Chain business partner for Commercial.
Support Customer Business Reviews, Joint Business Planning and Forecast Collaboration.
Build trusted relationships with Commercial leaders and strategic customers.
Digital Integration & Continuous Improvement Drive business adoption of Kinaxis across Customer Collaboration.
Partner with the Digital & Automation team to prioritize productivity improvements.
Lead Continuous Improvement projects focused on simplification, standardization and operational excellence.
People Leadership Lead, coach and develop a high-performing regional team.
Drive employee engagement and performance management
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