The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
**Responsibilities**:
- Manage one or more teams and a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
- Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
Qualifications:
- 6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Experiência Indipensable en análisis de eventos de fraude externo (E2E) en Productos Digitales y No Digitales
- Habilidad para identificar comportamientos y causas raíz del fraude
- Conocimiento del flujo de originación y a nível transaccional tanto de Tarjetas como de Banca electrónica
- Destacado comunicación y habilidad para exponer los eventos identificados
- Mitigación de riesgo de fraude con enfoque en experiência del cliente
- Experiência lidereando equipos
- Inglés intermedioJob Family Group:
Operations - Services
- **Job Family**:
Fraud Operations
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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