Allstate Insurance Company is seeking a Senior Manager, Service Excellence – Roadside Assistance in Tijuana to lead programs that raise training, service quality, and customer support within Roadside Assist Center operations. You will guide Rescue Management Team (RMT) and partner with operations to lift performance while delivering a consistent, high-quality customer experience. The role requires strategic leadership, strong analytics, and a track record of driving continuous improvement and #J-18808-Ljbffr