**RMA Specialist CSR (Customer Service Representative)**
The RMA Specialist CSR is the primary contact for the Commercial area to process the return of materials from our customers' facilities to a PPG plant or warehouse located Qin the USA or Canada.
This role is responsible for ensuring that each return—due to quality issues, incorrect product identification, wrong products, etc.
—complies with the necessary authorizations from the Commercial, Quality, Finance, or Production departments for processing.
The specialist oversees the process until the RMA is closed and the corresponding credit is issued to the customer for the returned material.
**Required skills**:
- Experience in Customer Service, Logistics, Sales, Purchasing, or related areas.
- Conversational and written English, as the role involves interaction with customers in the USA and Canada.
- Attention to detail
- Teamwork
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.




PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.
Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees.
Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.

📌 Customer Service Rep, Experienced-2 (Santiago de Querétaro)
🏢 Ppg
📍 Santiago de Querétaro