Job Overview
We are seeking a specialized Low-Code Application Support Specialist with strong Mendix platform knowledge to join our integral team. In this role, your primary focus will not be developing applications from scratch, but rather utilizing your Mendix expertise for deep troubleshooting, root-cause identification, and maintaining the operational health of existing business-critical applications.
You will act as the technical backbone for the Low-Code operational tower, analyzing application logic, reviewing integrations, and collaborating with client’s internal developers and business stakeholders to ensure high availability and compliance.

Team structure and support coverage
As part of a globally distributed team spanning UTC-6, UTC+1, and UTC+8 time zones, you will contribute to around-the-clock service coverage. This role includes participation in a rotating on-call schedule, providing support for critical P1/P2 incidents outside standard business hours.

Key Responsibilities
Provide expert L2/L3 support specifically for Mendix-based enterprise solutions.




Act as the internal Subject Matter Expert (SME) and mentor for the dedicated global Mendix team.
Perform deep-dive troubleshooting and root-cause analysis on Mendix applications to resolve complex incidents.
Analyse application logs, microflows, and data models to identify logic errors or performance bottlenecks.
Support system integrations, working with APIs and middleware platforms (e.g., SAP PI, MuleSoft) connected to the Mendix ecosystem.
Resolve authentication issues and integrations with SSO providers (Okta, Active Directory).
Liaise directly with client stakeholders and Mendix development teams/vendors to propose code fixes and architectural improvements.
Ensure all application changes and updates are executed in accordance with Change Management and compliance protocols.
Document technical findings, resolutions, and operational workarounds in the Knowledge Base.

Requirements

Qualifications, Sk

📌 Mendix Application Support Specialist (México)
🏢 Arcondis Group
📍 México