Help Desk Specialist I

Location

Monterrey, Mexico

Onsite, Hybrid or Fully Remote

Onsite

Status

Full-Time

Reports To

IT Director

FLSA Status

Non- Exempt Hourly

Management Position

No

Compensation Min

Compensation Max

Position Overview

Company Overview

At Kovalus Separation Solutions (KSS), we are dedicated to transforming the landscape of separation technologies by leveraging synergies across membrane filtration, ion exchange, evaporation, drying, and other advanced process technologies. Our solutions support customers in the food and beverage, dairy, life science, and industrial markets by enabling product concentration and purification, removal of contaminants, recycling of valuable process chemicals, production of high-purity water, and treatment of wastewater for safe discharge or reuse.

We are seeking an experienced Help Desk Specialist I to support our manufacturing operations in Mexico. This role provides comprehensive onsite technical support for end users, focusing on endpoint management and the maintenance of network infrastructure.



The successful candidate will follow company-wide IT standards and processes to ensure consistency and quality in all tasks. Additionally, this position is part of an international IT team, contributing both locally and to global help desk initiatives in accordance with established protocols

Responsibilities:

* Deliver Level I help desk support to plant personnel, resolving hardware, software, and connectivity issues strictly in line with global IT procedures and standards.
* Support endpoint provisioning, configuration, and maintenance (e.g., Autopilot, Windows 11) while adhering to company IT frameworks and processes.
* Perform structured cabling tasks—including copper punch downs, cable tracing, and network infrastructure maintenance.
* Collaborate with the general IT team to resolve escalated issues, participate in knowledge sharing, and support global IT initiatives following company-established guideline

📌 Help Desk Support I (Ciénega de Flores)
🏢 KOVALUS SEPARATION SOLUTIONS
📍 Ciénega de Flores