About SPC Pro

SPC Pro helps manufacturing companies improve quality, visibility, and operational control through SPC software implementation, Gage Management solutions, and Ignition SCADA/MES/IIoT consulting and implementation services.
Our clients include manufacturing companies in automotive, medical devices, food & beverage, electronics, and industrial sectors. We work directly with Quality Managers, Production Engineers, Manufacturing Engineers, Controls Engineers, IT Managers, Plant Managers, and executive teams.
We are growing in Mexico and expanding into the United States and Europe. We are looking for a bilingual Service Delivery Manager who can help us scale delivery excellence and strengthen customer relationships.

Position Summary

The Service Delivery Manager will own the successful delivery of SPC Pro implementation and consulting projects. This person will act as the main communication bridge between clients, internal engineering teams, sales, product, and company leadership.
The idóneo candidate has experience managing technical projects,



coordinating engineers or consultants, communicating with manufacturing clients, managing risks and timelines, and identifying opportunities to expand client value.
This is a high-impact role for someone who enjoys technology, manufacturing, customer communication, and operational discipline.

Key Responsibilities

Service Delivery and Project Governance
Manage the delivery of software implementation, consulting, SPC, Gage Management, SCADA, MES, and IIoT projects.
Create and maintain project plans, timelines, milestones, action items, risks, and escalation logs.
Coordinate internal engineers, developers, QA, product, and support resources.
Track delivery progress and proactively identify risks, delays, scope changes, and resource needs.
Lead weekly project status meetings with clients and internal teams.
Ensure clear documentation of decisions, commitments, change requests, and next steps.
Support project closeout,

📌 Service Delivery Manager (San Pedro Garza García)
🏢 SPC Pro
📍 San Pedro Garza García