Descripción y detalle de las actividades
**Responsibilities**:
- Process purchase orders accurately and efficiently using SAP and internal systems, following standard operating procedures.
- Review incoming orders to ensure they meet special instructions, pricing agreements, and quote requirements.
- Ensure timely release of orders by actively following up on clarifications.
- Manage customer complaints through the CRM system, generating proper documentation such as QNs, replacement orders, returns, credits, and debits.
- Provide support and guidance to new team members through job shadowing, training, and feedback.
- Coordinate with internal departments (Customer Service, Operations, Quality, Data Management) to resolve order-related issues.
- Follow up on QN tasks, assist in identifying root causes, and assign responsibilities accordingly.
- Escalate critical issues that delay order processing to supervisors promptly.
- Ensure compliance with customer requirements and applicable regulations (SOX, ISO, AS****, OSHA, ANSI).
- Consistently meet or exceed individual and team performance goals.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Maintain accuracy, professionalism, and efficiency with mínimal supervision.
Experiência y requisitos
**Qualifications**:
- High school diploma or equivalent (technical or higher education preferred).
- 1-2 years of experience in a related field (order management, customer service, or operations).
- Bilingual: English and Spanish (90% spoken,



95% written proficiency).
- Excellent written and verbal communication skills.
- Strong computer literacy; proficient in Microsoft Office.
- Experience with SAP and CRM systems (preferred).
- Ability to understand and manage customer expectations with professionalism and empathy.
- Strong stress management and adaptability in fast-paced environments.
- Capable of working independently and following standardized procedures.
- Critical thinking and problem-solving skills to improve customer satisfaction.
- Excellent time management, prioritization, and follow-up skills.
- High attention to detail and commitment to quality in a dynamic environment.
- Team-oriented mindset with a willingness to collaborate and share knowledge.
- Confident communicator who can engage with other departments and leadership when needed.
- Open to receiving feedback and committed to continuous improvement.
Incentivos
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Comedor
- Transporte
- Servicios medicos en planta
- Bonos anuales
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
- Lunes a viernes
**Salario mensual neto** $29,000 - $31,000 MXN
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p.
viajar** No

📌 Senior Order Management Representative (Pacifico, Tijuana)
🏢 Brady Mexico S. De R. L. De C. V
📍 Tijuana