Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
Job Summary
- To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _Customer Service Representative _located in _Guadalajara, North._
- Reporting to the Director, Central Procurement, Customer Service Representative role in charge of communicating with customers and deal with customer's inquiries._
What a typical day looks like:
- _ Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution_
- _ Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers_
- _ Interpret customer needs, recognize symptoms, causes and solutions._
- _ Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed_
- _ Follow up on po.s placed by sites with GBS team_




- _ Follow up on daily deliveries to customers_
- _ Po.
confirmation ensuring that prices, quantity, MPN and DC are correct_
- _ Ensure deliveries are done per required confirmations and need dates_
- _ Support reschedules of orders such as pull ins, push outs, cancellations_
- _ Execute po.
management, splits and other key updates_
- _ Drive escalations if needed_
- _ Work closely with Business developers_
The experience we're looking to add to our team:
- _ BA/BS or equivalent work experience_
- _ Strong oral and written communication skills._
- _ Conversational english_
- _ Excel skills to perform pivot tables, vlookups, and ability to work on shared files_
What you'll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
MG61
Job Category
Sales - Marketing - Account Mgmt
**Required Skills**:
Optional Skills:

📌 Customer Service Representative (Guadalajara)
🏢 Flex
📍 Guadalajara