In this challenging position you will be responsible to ensuring customer support on all quality relevant issues from the start of series production to the end of a product's spare parts obligation.

Responsibilities

- Creation and release of Q-relevant production documents.
- Attendance at FMEA-activities within early stage.
- Support of creation and forwarding of the initial sampling documents to the customer.
- Acceptance and maintenance of the customer parts history.
- Execution of resident activities or interface to external resident.
- Handling of complaints - coordination with customer about immediate measures
- Transmission of 8D reports to the customer (customer portals, etc.)
- Fault isolation transfer and matching of the problem-solving process for each fault pattern to the production area (MA), PQP (supplier) or PQD (core team).
- Maintenance and transmission of the customer parts history (from 6M-SOP).
- Matching of design characteristics during series production (e.g.: aspect defects, coordination with customers, etc.)




- Creation/update and release of changes to production documents (test instructions, supplementary sheets,etc.)
- Creation and forwarding of the change sampling documents to the customer (according to PPAP or PPF).

Requirements

- Experience in BMW customer service.
- Experience in automotive industry.
- Knowledge of Problem‑solving techniques
- Advance knowledge of Core Tools
- Advance knowledge of IATF 16949

Benefits

At ZKW you can expect an inspiring working environment in which innovation and team spirit are very important. You can benefit from development opportunities , an attractive salary depending on your skills and experience and a comprehensive induction program to help you get started. We also promote your health with a wide range of offers. Become part of a dynamic team and shape the future of lighting technology together with us!

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📌 EE Customer Quality - Customer Service (Silao de la Victoria)
🏢 Zkw Group
📍 Silao de la Victoria