ANALYTICS ENGINEER

DEPARTMENT:
BUSINESS INTELLIGENCE / DATA

ABOUT XTENDOPS
XO delivers outsourced customer experience and business operations, built on operational excellence, AI-driven innovation, and a bold approach to problem-solving. We help companies run smarter, operate more efficiently, and drive measurable business impact.

We are in the middle of a massive evolution, expanding beyond traditional outsourcing into a next-generation model that integrates AI, automation, and SaaS-driven solutions to deliver outcome-focused business services. Our vision is not just to improve CX. It is to reinvent how businesses leverage technology, data, and human expertise to create intelligent, scalable, and revenue-generating service models.

MAIN JOB OBJECTIVE:
The Analytics Engineer owns data modeling for a portfolio of client accounts and builds the shared metric models that every account depends on. This role consolidates core contact center metrics onto master dimensions and shared definitions so that onboarding a new client becomes largely a configuration exercise,



while also building the data layer behind a client-facing analytics product. This is a hands-on modeling role, focused on production data models rather than infrastructure, orchestration, or CI configuration.

RESPONSIBILITIES AND MAIN ACTIVITIES

Account Modeling and Delivery:
Own data modeling for a portfolio of small, medium, and large client accounts, from ingested source data through to serving-ready output.
Onboard new accounts through the standard scaffolding, and improve that scaffolding along the way.
Deliver and support the recurring reporting those accounts depend on, working with the analyst assigned to each account.
Diagnose and fix data issues in owned models, including tracing a wrong number back through the transformation chain to its source.

Shared Metric Foundation:
Build and maintain the core metric models shared across all accounts: handle time, CSAT, quality scores, first contact reso

📌 Analytics Engineer (México)
🏢 XtendOps
📍 México