DEPARTMENT: BUSINESS INTELLIGENCE / DATA

ABOUT XTENDOPS
XO delivers outsourced customer experience and business operations, built on operational excellence, AI-driven innovation, and a bold approach to problem-solving. We help companies run smarter, operate more efficiently, and drive measurable business impact.

We are in the middle of a massive evolution, expanding beyond traditional outsourcing into a next-generation model that integrates AI, automation, and SaaS-driven solutions to deliver outcome-focused business services. Our vision is not just to improve CX. It is to reinvent how businesses leverage technology, data, and human expertise to create intelligent, scalable, and revenue-generating service models.

MAIN JOB OBJECTIVE:
The Project Manager — Data & Analytics runs the team's two scaling efforts, expanding data modeling and reporting delivery across a growing number of client accounts, and building the delivery path that pushes modeled data into the internal software platform, as structured, sprint-driven programs rather than a stream of ad-hoc requests.



Day-to-day execution runs on Scrum, layered with phase-gated milestone planning for multi-quarter platform initiatives and client-facing commitments.

This is a hands-on delivery role. It does not involve writing production data models or application code, but does require reading a pipeline dependency graph, understanding what a data model is, and holding a technical conversation with an engineer without a translator.

RESPONSIBILITIES AND MAIN ACTIVITIES

Agile / Scrum Delivery:
Own the Scrum cadence end to end for a team spanning data engineering, analytics engineering, software development, and analytics: sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives.
Act as Scrum Master in practice, protecting the sprint from mid-sprint scope injection, removing impediments, and coaching the team on Agile discipline where habits are still ad-hoc.
Maintain a healthy, groome

📌 Project Manager (México)
🏢 XtendOps
📍 México