Receivables Support Representative – Collections, Billing & Accounts Receivable
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow.
This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution.
You will be responsible for:
Following up on past-due accounts and securing payments
Resolving billing and invoice discrepancies
Managing receivables cases in Salesforce
Documenting payment commitments and customer interactions
Supporting auto-pay enrollment
Identifying recurring billing issues and improving processes
If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit.




What You’ll OwnCollections & Accounts Receivable
Execute daily outbound collections through phone and email
Follow up consistently on past-due invoices and outstanding balances
Secure payments and document payment commitments
Monitor aging accounts and help reduce delinquency
Maintain structured follow-up schedules until balances are resolved
Identify eligible customers and encourage auto-pay enrollment
Balance collection urgency with a professional customer experience
Billing & Invoice Resolution
Investigate invoice discrepancies and customer billing concerns
Resolve account setup issues and system-related billing errors
Identify the root cause of billing problems rather than applying temporary fixes
Coordinate with internal teams when additional support is required
Provide customers with clear explanations and resolution updates
Help prevent recurring billing issues through accurate investigation and documentation
Sales

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México