**ROMEXTERRA CONSTRUCTION INC**.
Fire and Water Restoration Services is Chicagolands trusted family-owned leader in restoration since ****.
We are looking for a DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE to join our team and follow our core values of honesty, transparency, and doing the right thing.
**FULL JOB DESCRIPTION**:
**Responsibilities**
- Manage large amounts of incoming calls in English and Spanish **(English fluency required)**:
- Identify and assess customers' needs to achieve satisfaction
- Dispatch and manage resources from people, trucks, equipment, etc.
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution




- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Skills**
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

📌 Bilingual Dispatcher/Csr (Xico)
🏢 Romexterra Construction
📍 Xico