Reviews aging reports and initiates calls to customers with past due balances to arrange for payment.
- Resolves customer complaints and disputed invoices and researches account discrepancies.
- Manages A/R balances at current, with mínimal ADD's for specific accounts or ranges of accounts.
- Maintains call logs and expected payment dates.
- Resolves billing issues that have resulted in delinquent payment.
- Provides timely follow-up with customers when expected payment has not been received.
- Establishes and maintains excellent working relationship with internal and external customers.
- Ability to manage and supervise cash app and invoice submission procedures for a receivable portfolio.
*Works with other departments to establish and maintain criteria needed by customer to enable payment.
- Prepares credit, adjustment or customer refund documentation for account resolution, including prompt payment discounts paperwork.
- Provide statements, spreadsheets and other request to Customers
- Adheres to company's collections policies.
- Performs other duties and special projects as assigned.
- When required visit customers to solve and clarify unpaid invoices.




- Coordinate get invoices for down payments at the end of month.
- Support Credit Managers/Analyst in credit-related duties when required (Pulling reports, Coface, etc.)
**Qualifications**
- Customer service skills and commitment to quality excellence
- Demonstrated negotiation skills-effective interpersonal skills, ability to manage and supervise through conflict.
- Excellent verbal and written communication skills, including effective telephone skills: experience working across multiple levels, functions and regions.
- Demonstrates a high level of initiative
- Goal oriented and motivated to achieve standards set for collection activity
- Time management skills and ability to meet standards (productivity and quality) in a fast paced environment
- Strong SAP and Microsoft Office Suite (Word, Excel and Access) and HRMS knowledge
- Basic accounting knowledge
- Good systems skills, quick learner
- Easily adapt to changes
- Good use of time management, i.e. can cope with a heavy workload

📌 Supervisor de Crédito y Cobranza (Guanajuato)
🏢 International Paper
📍 Guanajuato