Job description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
**Transformation happens here. Come, be a part of our exciting journey!**
**_Responsibilities: _**
- Answer inbound calls for technical support regarding hardware and software.
- Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
- Register all cases, inquiries and calls in tracking tool.
- Document non-common cases on Helpdesk knowledge base create a nice and professional work environment.
**_Qualifications: _**
- Previous experience in Customer Service or Technical Support.
- Schedule availability to cover 24/7 process.
- Be a team player to with problem solving attitude.
**Job Types**: Full-time, Permanent
Application Question(s):
- What is your salary expectation? (Weekly)
**Education**:
- High school or equivalent (required)
**Language**:
- High English level (required)

📌 Agente Bilingue - Customer Services (Ciudad Juárez)
🏢 Genpact
📍 Ciudad Juárez