Mandatory requirements:
- ** Live in Mexico City, State of Mexico, Guadalajara, Monterrey, Merida or Puebla.**:
- High School Diploma
- Be at least 18 years old
- Located at Mexico and have citizenship or legal open condition work permit.
- Have 85% English level or higher.
- Have (or be able to obtain) High Speed Internet (10 MGB download / 5MBG upload or better).
- Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Adaptable with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations.
**Preferred Qualifications**
- Action oriented, self-disciplined and organized




- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 8.1 or 10, Microsoft Outlook, and Internet Explorer
- Good typing skills
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead.
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.
- Experience working in a customer service environment for at least 6 months
**We offer**:
- Saving Fund
- Food Vouchers
- Medical Insurance
- Life Insurance
- Law Benefits
- 2 to 3 days off a week
- 40 hours working schedule
**Important notes**
If you are selected, you will be shipped the required equipment to perform the job.
Please be sure to verify that the address provided is an accurate address where you can receive equipment to ensure that there are not delays. Make sure you add the apartment number (if any).
**Aviso de privacidad**:




Además se podrán recabar y/o realizar exámenes y verificación de antecedentes de forma periódica para recabar Datos sensibles (que deberán entenderse incluidos dentro del término “datos personales”) y que requieren de especial protección como resultados de evaluaciones y exámenes psicométricos; resultados de exámenes médicos, incluyendo exámenes de audiometría, exámenes de sangre, radiografías, y pruebas de visión; antecedentes médicos, familiares, penales, laborales; datos de salud; información sobre si es usted fumador e información sobre pertenencia o afiliación a un sindicato; así como Datos financieros o patrimoniales: como salarios, prestaciones laborales y gastos, aportaciones al fondo de ahorro, cuotas obrero-patronales; cuentas bancarias, beneficiarios, resultados de estudios socioeconómicos; otras percepciones que reciba con motivo de su trabajo; datos sobre créditos INFONAVIT; créditos FONACOT.
Adicionalmente, LA EMPRESA le podrá solicitar que muestre documentación en original y que entregue copia de la misma, como evidencia que respalde la información que haya proporcionado.
Asimismo, los datos personales podrán utilizarse para finalidades no necesarias o secundarias tales como (i) comunicaciones (incluyendo correos electrónicos) relativas a LA EMPRESA; (ii) elaborar y mantener una base de datos para futuras oportunidades de empleo con LA EMPRESA; y (iii) proporcionar referencias laborales suyas a prospectos empleadores.
Transferencia de sus datos personales - LA EMPRESA puede transferir a terceros, nacionales o extranjeros, sus datos personales y/o datos personales sensibles y/o financieros con el fin de cumplir con las finalidades descritas; asimismo, en caso de que exista una restructuración corporativa incluyendo la fusión, consolidación, venta o transferencia total o parcial de nuestro negocio o activos, podría ser necesaria la t

📌 Ejecutivo de Atención a Clientes Bilingüe (Estado de México)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Estado de México