This is an **infrastructure Manager Middleware administration** position to support a team of skilled MW administrators within the CTI Distributed organization. Provide L3/SME support for Middleware platforms covering Application Servers and Web Servers systems.
**Key Responsibilities**:
- Build a high-performance production support team with the right talent mix to exceed client expectations
- Be responsible for problem management including managing outages, resolution, co-ordination with stakeholders and communication
Ensure control processes are in place in alignment with Citi policies
Provide 24x7 on call problem resolution
- Support Engineering and Business projects.
- Review request for changes (Business and Functional requirements, etc).
- Troubleshoot to determine root cause of problems in Production environments
- Implement workarounds and temporary fixes
- Perform Application and Middleware logs analysis
- End-end Incident tracking and client follow-up, including post-mortem
- EOL, EOS Track and fulfilment
- Participate on Technical Audit review
- Support Engineering architecture definitions
- Provide support to Capacity Planning and Performance Management teams
- Coordinate Middleware Installations
**Knowledge/Experience**:




- This position requires a minimum of 5+ years of Production Support on web middleware and in-depth knowledge of industry-standard web middleware technologies.
- Strong knowledge on Middleware Solutions (e.g., Java/J2EE, Weblogic,.Net, Tuxedo, Websphere, Tomcat, Apache, IIS).
- Strong knowledge on UNIX, Wintel operating systems
- Strong background on the Unix with scripting (Unix Shell, perl, phyton,)
- Strong knowledge of security and Risk Configuration.
- Experience on Cloud Technology support is a plus
**Qualifications**:
- Education Level: Bachelor's Degree or Equivalent experience
- Primary Location: LATAM, México
- Schedule: Full-time
- Shift: Day
- Job Employee Status: Regular
- Travel: Yes
- Relocation: No
- Office Location / Address: Mexico, LATAM
- Language skills: English 80%
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Infrastructure Middleware Administration (Ciudad de México)
🏢 Citi
📍 Ciudad de México