Introduction
**At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Required to handle / understand complex transactions re Lead to Cash processes through their knowledge, experience and expertise in this space; required to handle / understand complex transactions involving Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain departments with multiple supporting systems involved at different process stage, as well as develop and implement innovative process initiatives, deploy leading edge solutions which match our Client's tactical and strategic requirements.
Professionals for this position need to have skills such as sales management, price quote, customer service, project management, order management, and revenue management, as well as business operations, process management and compliance, industry knowledge and a deep understanding of the process best practices and tools to execute their client's core business processes. Communicate with CxO executive levels to provide evidences.
Required Technical and Professional Expertise
Plan and manage operational capacity collaborating with CxO layer.
Minimum of 5 years in an Order To Cash role.
C1 proficiency in English and native fluency in Spanish, both written and spoken.
**Ability to work in shifts to support hours of operation**: Sunday through Saturday, 9am-11pm EST.
Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional service.




Experience in Reconciliation, Stop Payment, ACH Return Items, Bank Modification, Invoicing, CMD, Jira Service Desk Tickets.
Relevant degree or equivalent experience in customer service or a related field
Preferred Technical and Professional Expertise
Preferably supporting clients with US operations (B2C)
About Business UnitIBM Consulting is IBM’s consulting and general professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

📌 Order to Cash Specialist Senior (Guadalajara)
🏢 IBM
📍 Guadalajara