**Technical Support Representative**
**About Us**
Helpware is a technology-driven company with a general presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**
Our client is a Fintech company providing customized end-to-end solutions to lending companies and telecoms
**Primary Responsibilities**:
- Manage help desk software or ticket system
- Document customer interactions and solutions in the support system.
- Troubleshooting and managing simple software issues using knowledge-base articles and FAQs




- Provide help regarding the company product or services
- Stay up-to-date with updates, and changes within the company
- Research questions on available resources (FAQ manual)
- Delegate complex customer issues to the L2 support
**Qualifications**:
- 1+ years of experience in a technical support or service role
- High school diploma or equivalent; additional education in a technical field is a plus.
- Certifications in relevant technologies or products are a plus
- Basic computer skills
- Excellent verbal and/or written communication skills
- Basic knowledge of industry-specific software/tools
- Familiarity with company-specific software/tools
- Ability to convey technical information clearly
- Empathetic
- Problem-solving skills
- Multitasking

📌 Technical Support Representative (Mh) (Guadalajara)
🏢 Helpware
📍 Guadalajara