**About Us**
Helpware is a technology-driven company with a general presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Looking for**:
- A motivated self-starter who thrives in an ambiguous environment with an ever-changing product
- Team player with proficiency in communication skills
- both internal and externally
- Strong attention to detail with consistent quality of work
- Effectively manages time and completes assigned work within appropriate deadlines
**Primary Responsibilities**:
- Troubleshoot basic issues and think creatively when solutions are unclear
- Utilize a specialized form-building tool to convert submitted PDF/ Word Documents into a digital format
- Enter, analyze, and report on various groups of data
- Provision new user accounts to support the Onboarding Team
- Be a resource and connection for the rest of the organization (Support, Sales, Onboarding, Product, Engineering, etc...)
- Collaborate with cross-functional teams to solve customer problems
**Qualifications**:
- 1+ years experience in an office setting, clerical work, or applicable technology-based role
- Experience in data entry or document conversion is a plus
- Direct customer service experience is a plus
- Strong verbal and written communication skills
- High attention to detail
- Ability to be self-motivated and operate in ambiguous situations
- Effective time management
- Strong self-starter
- Strong written and verbal communication
- Resourceful
- Naturally Curious
- Detail-oriented
- Team Player