Be part of Stefanini! At Stefanini we are more than 30,000 geniuses in more than 40 countries co-creating new solutions for the future, on this occasion we invite you to join as_ to co-create solutions together
**Responsabilidades y atribuciones** Responsibilities**:
- Facilitate the implementation and support of SAP modules to enhance the clients business functionality
- Help and handhold end users for transaction codes which are often used
- Use of basic knowledge and experience to answer the questions and doubt from end users
- Guide end user on how to do in basic things in SAP system and solve easy problems
- Able to understand the issues/tickets, get Root cause for the problem from the end-user and categorize them into respective functions
- Work on Key integration points between SAP modules Responsibilities
- Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the clients needs
- Act as liaison with client for troubleshooting: investigate, analyse, and resolve software problems
- Help develop necessary modifications/enhancements to address clients' needs
- Understand the different Severities and Priorities based on the Level of issue
- Understand the different SLA's and coordinate with support team for expediting the resolution of tickets
- Able to understand the issues/tickets,



get Root cause for the problem and categorize them into respective functions
- Act as a liaison and Coordinate with Business users and L2 Support team
- Ability to escalate the issues to the next level and keep the users updated about the progress of the issue.
- Understand the different monitoring requirements
- Proactively provide overall feedback to Production Support Manager
- Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution
**Informaciones adicionales**
Stefanini benefits
Payment could be in dollars
Somos una empresa general con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.

📌 SAP Mm/wm (México)
🏢 Stefanini LATAM
📍 México