The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
**Qualifications**:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.



Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Lic. administración, económico administrativo o a fin
- Conocimientos en revisión y dictaminación.
- Detención de riesgos en procesos contables
- Conocimientos de EXCEL intermedios.
- ACCESS básico
- analítico
- responsable
- proactivo
- organizado
- atento al detalle
- acostumbrado al trabajo en equipo
- comunicación asertiva
**EL OBJETIVO DE POSICIÓN ES**:
- Identificar, analizar y resolver problemas fundamental del área.
- Realiza la revisión y dictaminación de diferencias generadas en los cajeros automáticos
- revisión de aclaraciones de retiro y depósito de clientes Banamex en cajeros Banamex
- Validar los cortes para determinar el acreedor generado y/o la documentación de pérdidas y eliminación del deudor.
**EL HORARIO Y MODALIDAD DE LA POSICIÓN**:
- HIBRIDO
- 9 a 18 h
- Disponibilidad para laborar en días festivos oficiales y/o descansos con PHE**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Analista de Diferencias y Aclaraciones de Cajeros (Ciudad de México)
🏢 Citi
📍 Ciudad de México