Key Responsabilities
Key responsibility 1:
*SALES PERFORMANCE*
ACHIEVE / EXCEED SALES GOALS
- Ensure the maximization of sales by Boutique, as well as excellent customer care: helping clients locate, select and buy products through a memorable Cartier experience.
- Carry out short-, medium- and long-term actions to achieve/exceed the individual and store sales and KPI targets indicators set by Directors.

MAXIMIZES THE OPPORTUNITIES FOR PURCHASE AND REPURCHASE
- Consistently achieves and/or exceeds the monthly sales target, as directed by management.
- Defines targeted actions on existing clients for purchasing / repurchase through Clientelling actions & follow up all along their journey.
- Defines targeted actions for clients coming for a Care service (to leverage service to sale conversion) and provides adequate follow up.
- Defines targeted actions to convert visitors & prospects into clients
- Find ways to exploit existing /new opportunities for Cartier

Key responsibility 2:
*CUSTOMER AND EXPERIENCE DEVELOPMENT*
CONNECT & ENGAGE WITH ALL CLIENTS AND VISITORS




- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.
- Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
- Champion client discovery to collect information & data on clients (hobbies, friends & family, client values...)
- Beyond the boutique participate and research about client’s relevant events and interests.
- Appropriately resolve client issues/concerns and escalate as needed to Management

DELIVER A HIGHLY PROFESSIONAL SERVICE IN AN OMNICHANNEL ENVIRONMENT
- Take care of each guest’s personal Cartier journey (i.e looking for a gift, a repair, a quick service…) & deliver in-BTQ experience through

📌 Client Advisor (Ciudad de México)
🏢 Cartier
📍 Ciudad de México