DYOPATH is a dynamic, forward-thinking Managed Service Provider (MSP) dedicated to empowering organizations with reliable and innovative IT solutions. Guided by core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
AT DYOPATH, we're thrilled that we've been recognized as a "Great Place to Work" for four consecutive years! What's the secret to our success? It's our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.
At DYOPATH, we believe:
- You deserve to grow and feel empowered in your role.
- A fun, diverse environment allows you to bring your authentic self to work every day.
- Maintaining a healthy work-life balance is essential to our positive culture.
We can't wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!
We are currently hiring a **remote** Service Desk Analyst in Mexico!
**_ Pay/Shift/Location_**
- **Pay: 14K pesos monthly**:
- **1st shift - working 4 days**: Saturday and Sunday, 5:30am - 6:00pm CST; Monday and Tuesday, 7:30am - 5:00pm CST
- REMOTE!!
**_Essential Functions and Responsibilities:_**
- Ensuring excellent service standards and maintaining high customer satisfaction




- Performing end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (ie, printers/copiers, etc.), and initial triage for client network environments
- Using Active Directory administration
- Analyzing and recommending alternative solutions to meet the customer needs
- Mobile Phone Support
**_What are the requirements?_**
- Advanced with English language
- Experience supporting and administration of VPN clients
- Excellent customer service skills
- Windows 10 and Office 365 troubleshooting
- Basic understanding of SharePoint
- Experience using ticketing software such as ServiceNow, Cherwell, or Remedy
- High school diploma, college graduates preferred
**_Our comprehensive benefits package:_**
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium - 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
**Join Our Team!**:
Equal Opportunity Employer

📌 Service Desk Level 1 Analyst - Weekend Remote (Monterrey)
🏢 Dyopath
📍 Monterrey